Refund policy
Eligible purchases may be submitted for a return request within:
30 calendar days after delivery
Conditions for an Eligible Return
A product should generally be:
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In original condition
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Free from customer-caused damage
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Complete with original components
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Returned with included accessories
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Returned with original packaging where reasonably possible
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Used only as necessary to inspect the product
Hanging Ornaments
If a hanging ornament has been:
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Cut
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Permanently modified
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Glued
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Drilled
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Painted
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Permanently installed
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Damaged during installation
it may not qualify for a preference-based return.
This does not affect valid claims concerning products that arrived defective or damaged.
Home Decorative Items
Customers should handle decorative finishes carefully.
Scratches, stains, breakage, or other damage occurring after delivery may affect eligibility for a return.
Decorative Color and Finish
Minor differences in:
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Color
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Texture
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Pattern
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Artistic finish
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Decorative detailing
may occur because of photography, screen display, material characteristics, or production.
A minor visual difference does not automatically mean an item is defective if it otherwise materially matches the product description.
Damaged, Defective, or Incorrect Products
If you receive a product that is:
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Broken
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Cracked
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Incorrect
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Missing parts
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Materially different from the ordered item
contact us promptly at:
Please include photos.
Items That May Not Be Returnable
Subject to applicable law, the following may be excluded from preference-based returns:
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Personalized or customized décor
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Products permanently installed or altered
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Products damaged after delivery
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Products used beyond reasonable inspection
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Items clearly marked Final Sale
How to Start a Return
Email:
Include:
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Order number
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Product name
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Reason for return
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Photos when relevant
Do not send a product back until return instructions have been provided.
Return Shipping Cost
If Hinvago Is Responsible
Where a confirmed return results from:
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Incorrect product
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Product damaged during delivery
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Eligible manufacturing defect
we may provide an appropriate return or resolution arrangement after review.
Customer-Preference Returns
For reasons such as:
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Change of mind
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Incorrect size selection
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Style preference
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Décor not matching the customer's room as expected
return shipping costs may be the customer's responsibility unless applicable law requires otherwise.
Refund Timeline
After an eligible return has been received, inspected, and approved, we generally process the refund within:
5–10 business days
Refunds are normally issued to the original payment method.
Banks and payment providers may require additional time before the refund appears.
Refund Questions
service@hinvago.com
+1 3412042359